Thank you for shopping with Pure Lift Nutrition.

We want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully.

1. Returns Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within 14 days of receiving your order.

  • You must provide proof of purchase, such as your order number or receipt.

For health and safety reasons, we cannot accept returns on opened or used supplement products.

2. Non-Returnable Items

We cannot accept returns or refunds for the following items:

  • Opened or used products

  • Gift cards

  • Promotional or discounted items

  • Subscription orders that have already been processed and shipped

3. How to Initiate a Return

To start a return, please contact our support team at [email protected] with the following details:

  • Your order number

  • Reason for the return

  • Photo of the product (if applicable)

Once your request is reviewed and approved, we’ll send you return instructions and the return address.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
We will replace the item or issue a refund at no additional cost.

Please include:

  • Your order number

  • A clear photo of the item and packaging

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method within 5 to 10 business days.

Shipping fees are non-refundable unless the return is due to an error on our part.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or payment provider first.
If the issue continues, contact us at [email protected] for assistance.

7. Exchanges

We do not offer direct exchanges.
If you would like a different product, please return the original item (if eligible) and place a new order.